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DAVIES APPLIANCES POLICIES

Davies Appliances is committed to protecting the privacy of any personal information provided to us. We're committed to customer service and the customer experience.

At Davies Appliances, we want to make sure shopping at our welcoming store is as enjoyable as possible. That’s why we’ve worked hard to make sure our store policies are fair, clear and transparent. You can find a full outline of our policies below. If you can’t find the information you’re looking for, get in touch. We look forward to serving you at Davies Appliances.

Davies Appliances Limited

4F/20 Central Boulevard

Silverdale

GST: 135-001-325

Company number: 8245694

NZBN: 9429050033621


We may, from time to time, collect and hold information about our customers and/or prospective customers (“personal information”). All such personal information will be handled and saved according to the provisions of the New Zealand Privacy Act 1993.

 

Privacy Policy
How we collect your personal information

We may collect personal information about you from a number of sources, including directly from you, when you use our website or deal with us in-store, over the telephone or by letter or e-mail. This information is collected to enable us to deliver our services to you for example (but not limited to) warranty, delivery and installation services. We may advise you of information on products and promotional activity. We may collect personal information such as your name, title, company name, email address, telephone number, postal or physical address, product purchases and preferences, credit card details or other personal information.

By transacting with Davies Appliances we may collect personal information in various circumstances. These may include (but not limited to) :

  • Completing competition entry forms, promotional forms, online or electronic surveys.

  • Apply for, use, or modify an account.

  • Purchase a major item.

  • access certain functions within the website (e.g. requesting further information).

Davies Appliances will not collect your personal information without your knowledge. The website does have some level of automated information gathering.
 

Information gathered from website

On each visit to our website we may use automatic web tools to collect information on your visit. These may include (but not limited to) cookies, google website statistics software, other website analytic tools).

The information collected may include

  • The IP address and host name of your computer used to access the website.

  • The operating system and web browser the computer accessing the website is using.

  • The search engine or other links used by the computer to access the website

  • The time, date and length of stay on the website.

  • The pages of the website viewed during the session.

This information is used in a collated form to analyse website services and where appropriate improve the delivery of website services to the end consumer. This information will only ever be used in the collated form unless we experience website security breaches. In these instances we may use more detailed information.
 

What are Cookies?

The Davies Appliances website may use cookies. Cookies are used extensively throughout the internet and may identify you as a user of the website. Cookies are used on the internet to improve website functionality and deliver higher levels of service to the end consumer.

By using cookies on the Davies Appliances website we are able to :-

  • Improve the content and functionality of the site

  • Improved the user experience on the site

  • Offer various services and functionality

  • Analyse the performance of our website advertising

  • Track website usage patterns.

You are able to configure your web browser to not accept cookies. Please refer to the settings in your browser. If you disable cookies in your browser you may experience a reduced level of functionality on our website.
 

Personal Information (Use and disclosure)

The personal information we collect in relation to our customers and/or prospective customers will be used to provide customer services and operate our website. Davies Appliances will not sell or lease your personal information.

We will not disclose your personal information except in accordance with this Policy and according to the requirements of the Privacy Act. Under some circumstances we may disclose your information. This includes (but is not limited to) circumstances where it is necessary to assist the police, protect our legal rights, protect the health and safety of ourselves and others and where we are permitted or required by law.
 

Unsubscribing to electronic messages

We will from time to time communicate with you electronically. You can at any time unsubscribe from this service as per below.

Once we have received your request to unsubscribe we have received your request we will action that request as soon as practicable. Subsequent entering of competitions, promotions or the like may re subscribe you to the email database.
 

Access to Personal Data

You have the right to be advised of the information we hold on you, have it changed, deleted or

  • We will provide your information at your request if it is in a retrievable format

  • We will confirm what information we hold if it is in a retrievable format

  • Please contact Davies Appliances 09 215 5246 or accounts@daviesappliances.co.nz for any questions regarding your information.

 

Personal Data Security

Your data may be stored at Davies Appliances or third party website service providers.

Because of the inherent security risks of transmitting data over the internet we make no guarantee/ and or warranty (express or implied) as to the security of the data transmitted to us. Once we have received your personal information, we will use reasonable efforts to protect that information against loss or misuse and against unauthorised access, use, modification, or disclosure.

This website uses Stripe Secure payment gateway to facilitate payment transactions. Any data collected will be used in accordance with the privacy policy of these payment gateway providers. Any credit card details stored for recurring payments are done so on these 3rd party  systems. No credit card information is stored by us and we are PCI compliant. Payments must be received prior to orders being shipped. 

This sites communications with users are encrypted over https using modern cyphers.

Returns Policy

If you change your mind after you have made a purchase on the website please call us during normal business hours or email as soon as possible

 

  • If your order has not been processed, we will be able to offer you a full refund of your purchase price.

  • If your order has been shipped, we will arrange a goods return authourisation on our behalf. However, you will be charged the cost of the original shipping and the return shipping, plus handling costs. The product must be received back by Davies Appliances having been un-opened and the packaging must still be in its original condition.

  • If you change your mind after using the product/opening the packaging, we are sorry but we generally will not be able to refund your purchase. Please talk to us to see if there is anything we can do.

 

The products below are excluded from this guarantee, except where they are faulty.
  • Personal Care Items

  • Headphones

  • Gift cards

  • Spare parts

  • Appliance accessories

Terms and Conditions

Davies Appliances Limited is the owner and publisher of the content contained in the Davies Appliances website.


Your purchase of product from Davies Appliances website is subject to the “Online Sales Terms”, “Privacy policy” and “Refunds/Returns” policy. If you do not accept these terms, please do not use and or purchase product from this website.
 

Orders and Payment

Please review your order very carefully in the basket and checkout before the final payment is made as all website purchases are subject to our Returns/Refunds policy. Orders will only be processed when payment is received in full. If for whatever reason payment is not received in full we may contact you to make alternative payment arrangements.
 

Pricing

The products listed for sale on the Davies Appliances website are in New Zealand Dollars (NZD) and include GST. Reference to “was” and “normally” in the offers refers to either a manufacturer suggested retail price (SRP) or Davies Appliances ticketed pricing. While we endeavour to ensure all information and pricing is accurate Applianceplus does reserve the right to refuse sale if an error has been made. All product are offered as an invitation to treat and except and omitting errors (E&OE)

Availability

We will make every endeavour to ensure that stock is available for your order. We cannot and do not guarantee supply from either the website or Davies Appliances stores. In the event that we are out of stock you will be notified via email.

Acknowledgement

You acknowledge that we may not receive your transmission of data relating to the order due to circumstances outside of Davies Appliances control. This could include, but is not limited to computer, software, hardware, internet and /or other types of failure. You acknowledge that Davies Appliances is not liable to you in any way for any loss or damage caused either directly or indirectly in connection with any transmission of or failure to receive any transmission for whatever reason. You acknowledge that Davies Appliances may proceed with all instructions received through the internet without further consultation or permission from you. You acknowledge that Davies Appliances is under no obligation to check the authenticity, authority, accuracy or completeness of any instructions received through the website.

Warranty

All items we sell are new and come with a minimum 12 month manufacturer's warranty unless expressly stated. Most whiteware is 24 months. The manufacturer's warranty does not exclude, restrict, or modify in any way other rights and remedies under the New Zealand Consumers Guarantees Act.

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